We care so much about your satisfaction; we invite you to type your question, comment or concerns here during our Hours of operation 8am-5pm EST. If it's after business, please give up to 24 hours for a response via email.

We are open Monday-Friday 10am-5pm EST

This happens from time to time when using 3rd party delivery services, misuse of packages, delivering to incorrect addresses etc. Please email us your order number at asiaceo@herbsnasia.com we will get back to you within 48 hours. We may ask for pictures (for damaged packages) or more info to rectify the issue properly. Thank you for shopping with us!

We ship internationally! We are based in OH, USA. Shipping takes 1-2 days. We ship every Monday, Wednesday, & Friday. Delivery takes 2-5 days depending on your shipping preference you choose at checkout. If your order is placed on a Friday, Saturday or Sunday your package will be shipped Monday. Once your package is shipped a USPS tracking number will be sent to the email you provide at checkout. International packages shipping/delivery time can is estimated up to 14 days. If you have any questions about your shipment, click the chat button to contact us.

We do not do refunds, BUT please email asiceo@herbsnasia.com or chat here with your order and we will do everything we can fix the issue. Ex. Replacing the wrong item sent etc. It's very important that you are happy with your purchase. Please be patient we will need some info from you supporting your request. We focus on rectifying the issue quickly and professionally.

The Online Master Herbalist Course is prerecorded videos so you can stop, pause, fast forward and rewind to fit your learning pace. You can sign in and out anytime of the day or night! Once you sign up, you will get a student email welcoming you to the course and a confirmation of your booking. Click the link in the welcome letter to download your free herb dictionary and the link to your class. You can start immediately, same day or whenever you're ready! If you're not ready to start right away just let Asia know via chat or email and when you're ready she can start your time. Yes, it's that flexible! The class is 8 weeks long. the yoni steam class is attached to this class because it is important to understand herbs before specializing in a certain area of herbalism, so it is a 2 in 1 certification! Any more questions chat with us, leave your email so we can get back with you. Sign up here Online Master Herbalist Course | Herbs n Asia

We accept all major credit/debit cards and Paypal. We do NOT take Venmo, Cash app or Zelle